Shipping
Where does Bunny V ship?
Bunny V products can only be shipped to street and PO Box addresses within the Continental U.S. We cannot ship to Alaska, Hawaii, U.S. Territories or APO/ FPO addresses.
At this time bunnyvnutrition.com does not ship to international addresses but we’re working on providing healthy, natural nails to women all over the world. Stay tuned!
Delivery
When will I receive my order?
For FREE shipping, discounted shipping promotions, or $4.90 flat fee standard shipping your order will arrive:
8-10 days in the Western states
3-5 days in the Midwest, Southwest, or Northeast states
2-3 days in the Southeast
1-2 business days after the order, you’ll receive an email with shipping and tracking information. UPS and USPS are the carriers. Ground shipping only.
Payment
Is my credit card information kept secure?
Absolutely. We take your privacy very seriously. Our site uses the leading cybersecurity encryption service to process your payment and keep your credit card information well-guarded while you are using our site. Your credit card information is not available to us.
How can I pay for my order?
We accept: American Express, Discover, MasterCard, Visa, and Paypal
We regret that we are unable to accept credit cards that have been issued by banks outside the U.S. or credit cards with billing addresses outside the U.S.
For your security, your billing address must match the billing address of the credit card used for payment. We reserve the right to cancel any order that does not meet this criteria.
Why is my credit card rejected?
If your credit card has been rejected, please contact your credit card company.
Returns
How do I start a return?
Not satisfied with your purchase from bunnyvnutrition.com? You may return your order for a refund within 30 days from the date of shipment. Place the e-mail confirmation or the order receipt inside the return package or write the order # next to your name on the package. Returns should be addressed to:
Bunny V Nutrition, Returns
13345 NE 17th Avenue
North Miami, FL 33181
To ensure prompt delivery, please send your return via UPS, FedEx, or US Post Office with Delivery Confirmation. We are not responsible for return packages that are lost in transit. We do not pay for shipping on returns.
Within 7 days after the return has been received, please check your credit card statement for a refund from ANISE COSMETICS/BUNNY V. Flat rate shipping fee of $4.90 is not refundable.
Subscriptions
Why sign up for a Bunny V subscription plan?
Our subscription plan provides FREE shipping on all subscription orders. Plus, Bunny V will donate 5% of the subscription sale to our project “ADOPT” to directly support small community no-kill animal shelters and their adoption programs. Simply select the subscription option you want.
How to begin a subscription?
To begin a subscription for a product, Just choose a quantity and delivery schedule for the Bunny V products you want and add it to your bag. During checkout, you’ll be asked to provide a shipping address, credit card and billing address.
When you subscribe to a subscription, you’ll automatically receive a new shipment of your Bunny V in the intervals you select. We’ll charge your credit card for each order only once the item has been shipped.
What happens if I move?
Easy. Just visit your bunnyvnutrition.com account, where you can change your shipping address information. If you have any difficulty, just reach out to us at BVTeam@bunnyvnutrition.com at least 5 days before your next shipping date and we’ll take care of it for you. In the subject line, please write Subscription- Change Address. Requests that come in less than 5 days before the shipment is set to ship may not be able to be accommodated.
How do I cancel my subscription?
You can cancel your subscription any time. Just visit your bunnyvnutrition.com account, where you can cancel. If you have any difficulty, just reach out to us at BVTeam@bunnyvnutrition.com at least 5 days before your next shipping date and we’ll take care of it for you. In the subject line, please write Subscription- Cancel. Requests that come in less than 5 days before the shipment is set to ship may not be able to be accommodated.
Exchanges/cancellations/order related questions
How do I cancel my order?
We’re sorry you aren’t 100% happy with your purchase! To cancel your order, email us at BVTeam@bunnyvnutrition.com before 12am EST on the day you place the order so a member of our team can get right to it. In the subject line, please write Cancel Order.
Can I change my shipping address after I’ve placed my order?
Please email us at BVTeam@bunnyvnutrition.com before 12 am EST on the day you place the order so a member of our team can get right to it. In the subject line, please write Change Shipping Address.
What if I got the wrong items in my shipment?
That happens once in a blue moon and we apologize for that. Please email us a photo of the incorrect items and we’ll send out the correct products. Keep the incorrect items as free gifts for the mix up!
Why was I charged more than once for my order?
When checking out, make sure you click “place order” ONLY ONCE! Avoid using the “back” or “refresh” button after clicking “place order”.
If there is more than one charge on your credit card on the date of the order, no worries! Within 5 business days, the unwanted charges will be automatically refunded to your credit card.
Why am I not receiving an email order confirmation
You should receive an order confirmation via email about 2 minutes after you place your order. If not, please recheck your inbox after a few more minutes. Still missing? Check your junk email or spam folder!
I’m having problems with tracking my order?
We’re sorry to hear that! Sometimes, the carrier can take 1–2 business days to register your shipment status after it’s been shipped. If your tracking number isn’t updating or you find that it’s not working at all, please reach out to us as soon as you can by emailing BVTeam@bunnyvnutrition.com In the subject line, please write Tracking Number.